Your Coaches

Crissy Licciardello Lippman – I’m a mother. I’m an athlete. I’m a community volunteer. I’m a businesswoman. Effectively managing my busy life keeps me motivated to find efficient and cost-effective solutions for my clients. Let me help make your busy life a little bit easier.

I was born and raised in North Andover by my amazing parents, Tom and Lyn Licciardello, along with my sister, Amy.  While I have been lucky to do a lot of traveling in my life, I have always called North Andover my home, and still live in town with my husband Ahren and our two wonderful children Lexi and Zachary. We are an active family and find that life in the Merrimack Valley keeps us close to all the things we love – the beaches in the summertime, the mountains in the winter, and of course the fact that our children have such a close and loving relationship with their grandparents is the icing on the cake.

When I was in high school and college, trying to settle on a career path, I always seemed to come back to the idea that whatever I did, I wanted to be helping people in some way. I originally settled on working with children with Autism and wrote my college thesis, “Improving Social Interactions of Children on the Autism Spectrum”.  That study was published and became a great point of pride in my life. The feedback I received from the parents of my subjects was so positive and grateful.  I really felt as though I had made a difference in the lives of those kids.  I went on to graduate magna cum laude from the University of Massachusetts in 1999 earning a Bachelor of Science degree in Psychology. 

After college, I worked for the May Institute, a school for children on the Autism spectrum.  Though it was challenging, I loved the work that I did there.  However, as the school was going through a major transition, I made the decision to move on to another career path.

It was then that I began working in health insurance industry. I joined Tufts Health Plan in 2000 in their Professional Relations Department, where I worked directly with the plan’s physicians and hospitals for five years.  The best part of my job during that five years, was the educational presentations I did for the billing staff and administrators.  Having the opportunity to clear up confusion and help solve problems was fantastic, and I always enjoy presenting in front of a group.

When my daughter was born in 2003, I decided that it was more important to me to be closer to home than working in the city, so I left my job at Tufts Health Plan, and came to work with my father.  The goal was for me to take the reins of the employee benefits portion of the business so that he could focus on the financial advisory business.  It was a great move for me because I still can help small, local businesses navigate the complexity of employee benefits, but I’m also home in time to make dinner and take my kids to sports practice. We are a family business that understands the challenges of the small business community.

I love the work I do with my clients.  While the topic of employee benefits, and especially health insurance can be frustrating for most business owners, I work hard to create solutions for my clients that work for both business owners and their employees.  My clients trust me to find the best solutions at the most reasonable price, and I take that trust seriously.  Together with my assistant, Janice, we strive to be our client’s resource center for benefits solutions that are cost-effective and to provide ongoing expert support for busy entrepreneurs.   We listen, we collaborate, we guide.